Job Title: Senior ServiceNow Lead/Developer
Job Summary
We are seeking an experienced and versatile Senior ServiceNow Lead/Developer to join our dynamic team. The ideal candidate will bring a strong background in ITSM, complex system integrations, and platform customizations, with proven experience in process automation, team collaboration, and client-facing roles. You will work on enterprise-level projects across diverse ServiceNow modules, driving digital transformation and service excellence.
Key Responsibilities
- Design, develop, and maintain ServiceNow solutions across ITIL and ITOM, modules.
- Configure and optimize workflows, flow designers, UI policies, business rules, and client scripts.
- Lead or contribute to complex integrations using REST APIs, Integration Hub, Azure and more.
- Customize Service Catalogs, portals, widgets, and reports for various business needs.
- Act as a technical SME or lead for cross-functional projects, offering guidance on architecture and best practices.
- Collaborate in agile environments, participating in sprint planning, story refinement, testing, and documentation.
- Provide mentorship, technical validation, and training sessions for junior team members or global stakeholders.
- Conduct demos, pre-sales support and contribute to RFP/SOW proposal writing as needed.
Required Skills & Technologies
- Core Platforms: ServiceNow (ITIL and ITOM) ITSM Service Portal, CMDB
- Development Tools: JavaScript, Glide API, Script Includes, UI Builder, Flow Designer, Workflow Editor
- Integration: REST APIs, Integration Hub, Azure,
- Process & Management: Agile/Scrum, ITIL, SLA Management, Dashboard & Reporting
- Security & Compliance: ACLs, Role/Persona Management, Access Control, Digital Signature Workflows
- Additional Tools: Active Directory, SQL Server,
Qualifications
- Bachelor's degree in information systems, Software Engineering, or related field.
- ServiceNow Certified System Administrator (CSA) – Preferred
- Additional certifications such as Application Developer, Flow Designer, or Integration Hub – Preferred
- Fluent in English (Advanced or Upper Intermediate level)
Preferred Experience
- 5 to 10+ years in ServiceNow Development (across multiple modules)
- Proven leadership or mentorship experience
- Demonstrated success with client-facing engagements or global deployments
- Pre-sales or technical solution architecture involvement
